Privacy Policy

1. Who we are

askmyseo ("we", "us") is an SEO agency based at 31 Shanowen Ave, Whitehall, Dublin 9, D09 P5C7, Ireland. We are the controller of the personal data described here. You can reach us at support@askmyseo.com or on 01 637 7391. We deal with all privacy requests through that email address.

2. What we collect

• Contact details: your name, email address and phone number, when you use the contact form, email us, call us or place an order.
• Message content: what you write to us, and your website address if you give it.
• Order and billing details: your name, business name, billing address, Eircode, country, VAT number if you give one, what you ordered and the amounts.
• Onboarding details: your website address, preferred start date or session time, and any notes you add about access to your site.
• Payment details: while checkout is in test mode no payment is taken. Card details you type are checked in your browser and discarded; we don't see, receive or store them. When live card payments start, a payment provider will take them and this policy will be updated first.
• Technical and usage data: only if you accept analytics cookies. This is described in the Cookie Policy and section 5 below.
• Choices on this site: your cart, your cookie choice and, if you use it, your answers to the free SEO checklist. These are kept in your browser (local storage) and we don't receive them.

We don't collect special-category data and the site is not aimed at children under 16.

3. Why we use it, and our legal basis

We don't send marketing emails. If that changes, we will ask for your consent first.

4. Who we share it with

We don't sell personal data. We share it only with:

• Payment: checkout is in test mode, so no payment provider receives your details. When live card payments start, we will name our payment provider here first.
• Our email and file tools, which we use to correspond with you and deliver work.
• Our website hosting provider, which stores the site and its server logs.
• Google Ireland Limited, if you accept analytics cookies, for Google Analytics 4.
• Our accountants and professional advisers, where needed.
• Public authorities, where the law requires it.

These providers act on our instructions or under their own data-protection obligations. Where a provider is outside the European Economic Area, we rely on an adequacy decision or standard contractual clauses approved by the European Commission.

5. Analytics

We use Google Analytics 4 to see which pages are visited and how people move around the site. It’s only loaded if you accept analytics cookies in our cookie banner. Until you do, no analytics data is sent to Google. You can change your choice at any time with the "Cookie settings" link in the footer. See the Cookie Policy for details of what is set.

6. The contact form

When you send a message from the contact form, the site opens your own email app with your message ready to send to support@askmyseo.com. The site itself doesn't store or send the message. Your email provider then handles it as it does any email. The email we receive is stored in our mailbox.

7. Orders and your browser

Your cart and order details are kept in your browser's local storage so they survive a page reload. They stay on your device until you clear them or complete checkout. Card details typed into the test checkout are checked in your browser and discarded. They are never saved or sent anywhere.

8. How long we keep it

• Enquiries: until we've dealt with them, then no longer than we need. We review and delete enquiries we no longer need at least once a year.
• Orders, invoices and accounting records: six years from the end of the financial year they relate to, which is what Irish tax law requires.
• Client work files: for the length of the engagement and a reasonable period afterwards, so we can answer questions. Then deleted.
• Analytics data: according to Google Analytics settings, which we set to the shortest retention that is useful to us.

9. Your rights

Under data-protection law you can ask us to:

• give you a copy of the data we hold about you
• correct data that is wrong
• delete data we no longer need
• restrict or object to how we use it
• move data you gave us to another provider (portability)
• withdraw consent you've given, at any time, without affecting what happened before

Email support@askmyseo.com. We'll reply within one month. We may need to confirm who you are first.

10. Complaints

If you're unhappy with how we've handled your data, tell us first and we'll try to put it right. You can also complain to the Data Protection Commission, which supervises data protection in Ireland: dataprotection.ie.

11. Security

We use HTTPS across the site, limit access to personal data to the people who need it, and choose providers with sound security practices. No system is perfectly secure. If we ever have a breach affecting you, we'll tell you and the regulator as the law requires.

12. Changes to this policy

We'll update this page when what we do changes, and change the date at the top. If a change matters, we'll say so on the site.

13. Contact

askmyseo, 31 Shanowen Ave, Whitehall, Dublin 9, D09 P5C7, Ireland. support@askmyseo.com. 01 637 7391